Skip to main content

How-to Videos

Support

Explore helpful videos and quick start guides below.

BTC Home Connect App Basics
ExperienceIQ™: Enhanced Parental Control
ProtectIQ™: Network Security
Speed Test

BTC Home Connect App Basics

BTC Home Connect App – Performing a Speed Test using the App
BTC Home Connect App – A Deeper Look into Connected Devices
BTC Home Connect App – How to Change Your Network Name and Password
BTC Home Connect App – See who and what is connected to your network
BTC Home Connect App – How to Set Up Your Wi Fi and App
BTC Home Connect App – Learn How to Enable and Disable Services
BTC Home Connect App – An introduction to People
BTC Home Connect App – Learn about Notifications

ExperienceIQ™: Enhanced Parental Control

BTC Home Connect App – ExperienceIQ

ProtectIQ™: Network Security

BTC Home Connect App – Learn More about ProtectIQ Cybersecurity

BTC Speed Test

For the most accurate results, please use the BTC Home Connect app to run your speed test.

With our new multi-gig Internet plans, traditional speed tests on phones, tablets, or older computers may not show the full speed available in your home. The BTC Home Connect app tests directly to your router, giving you a truer measurement of the service being delivered.

How to run a speed test in the BTC Home Connect app:

1.) Open the BTC Home Connect app.

2.) Select Speed Test.

3.) Tap Test and wait for the test to complete to view your results.

Download the BTC Home Connect App